“How are we doing?” when did you last ask your customers?
Categories: consumer complaints customer satisfaction customer service Marketing Research service recovery Social Media Marketing
Tags: consumer complaints consumer insights customer satisfaction customer service marketing research social media
With social media overtaking consumers’ communication with companies, when is the last time you monitored what consumers say about your company? your products? your service?
The article linked below discusses how social media is revolutionizing customer service and service recovery.
Taking Care Of Business: Social Media Will Transform Customer Service